Is Doc-to-Help suitable as a tool for SMEs?

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  • #3557
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    faelanstevie
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    Hello,

    I work at a company that has a VERY large base of subject matter experts (SMEs) who author in Word, with just 2 tech writers who edit their work. Given this, we currently product 99% of our output in PDF (and sometimes it stays in Word format if it needs to be editable).Senior Management has expressed a desire to move to “responsive,” context-sensitive help PLUS print (for “old timers” in our customer base who are accustomed to printable output). However, they’ve also expressed a desire to see our SMEs retain the ability to edit the help files directly themselves.

    Given both of the above desires, I am evaluating Doc-to-Help as an authoring tool. However, I am VERY concerned about giving SMEs the direct ability to modify the files, as they could end up breaking the help system, right?!Has anyone ever seen this done – use of Doc-to-Help by the SMEs (in addition to the tech writers)?
    Are there “safeguards” (e.g., permissions, locks, what have you etc.) that could be set up/configured to ensure the SMEs don’t break things while they *substantively* edit content?

    Please help

    I didn’t find the right solution from the internet.

    References:
    https://forums.madcapsoftware.com/viewtopic.php?f=91&t=27922
    Digital advertising company

    Thanks

    • กระทู้นี้ถูกดัดแปลง 3 สัปดาห์, 3 วัน มาแล้ว โดย Profile photo of faelanstevie faelanstevie
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